Returns Policy For Non-Personalised Items
If you are not entirely satisfied with your purchase we are very happy to help. You have 14 calendar days to return the item from the date you received it. Your item must be unused and in the same condition that you received it. Your item must be in the original packaging with the enclosed receipt.
Please note: you are responsible for shipping costs when returning your item, all shipping costs are non-refundable.
If you are returning your order because of a defect or damage, the costs incurred for return shipping will be refunded to you.
Once we have received your item, we will process your request and then refund or replace after inspecting the item, we notify you about your refund and we will process the refund to your original method of payment. It can take up to 3 business days for a credit to be returned depending on your card issuer's policies.
If you have any questions on how to return your item to us please contact us
Returns Policy For Personalised Items
Due to the custom nature and quick turn around time frame of most of our products we do not allow cancellations or returns unless there was an error made by The Irish Chandler. If your item arrives defective or the item has been damaged during transit, please contact us within 48 hours of delivery and we will send a replacement.